Antom | Knowledge Source

What is a payment service provider?

Written by Antom | Aug 26, 2025 7:33:23 AM

Whether you run a subscription service or sell worldwide, reliable payment acceptance can make or break your business. Every card swipe, wallet tap, or online checkout depends on an ecosystem of banks, card networks, and processors working together. A payment service provider (PSP) simplifies that process, giving you the technology and support to handle transactions across different methods, markets, and currencies.

What is a PSP and how does it work?

A payment service provider (PSP) acts as the bridge between your business, your customers, and the financial institutions that move funds. When you accept payments online, in-store, or through a mobile app, the PSP handles the secure transfer of payment details from your customer to the acquiring bank, the card network, and finally to your merchant account.

Because the PSP bundles these steps into one service, you don’t need to manage separate relationships with gateways, processors, and banks. Instead, you get one integration that allows you to offer multiple payment methods across multiple channels, while ensuring security and compliance are handled.

Key components

Every PSP combines three critical elements:

  • Payment gateway – the secure online portal that captures card information and transmits it.

  • Payment processor – the engine that routes the transaction through the card network to the issuing bank for approval.

  • Merchant account – where cleared funds are held before being transferred to the merchant’s bank account.

What does a PSP do? Core services and features

Payment gateway

Provide the secure channel that connects your website or app to the payment network. This ensures customer payment details are captured and transmitted safely, whether the transaction happens online, in-app, or in-store.

Payment processing

Manage the full payment flow (authorisation, clearing, and settlement) so money moves reliably from the customer’s issuing bank to the merchant’s acquiring bank and account.

Payment methods

Support a broad mix of options: credit and debit cards, digital wallets, mobile banking apps, local bank transfers, and alternative methods. Many PSPs also enable one-click, split, or deferred payments for convenience.

Fraud prevention and risk management

Use rule engines, machine learning, and card network data to spot unusual activity. Apply strong customer authentication (SCA) where required, and minimise chargeback exposure with built-in monitoring tools.

Compliance and security

Take on the burden of regulatory standards such as PCI DSS, AML, and KYC. Encrypt or tokenise sensitive data to keep transactions safe and aligned with regional requirements like GDPR.

Multi-currency and cross-border support

Enable payments in multiple currencies, offer local acquiring to improve approval rates, and settle in the currency of your choice. This helps businesses expand internationally without losing efficiency.

Reporting and analytics

Provide dashboards and data feeds that give clear visibility into transaction volume, settlement timing, and customer behaviour—helping businesses optimise payments and revenue.

Merchant and customer support

Offer integration assistance, dispute handling, and troubleshooting so merchants can keep payment operations running smoothly.

 

PSP vs. merchant account provider vs. payment gateway

 

Payment Service Provider (PSP)

Merchant Account Provider

Payment Gateway

Primary role

All-in-one solution that bundles gateway, processing, and merchant account services

Provides the merchant account that temporarily holds funds before settlement

Securely captures and transmits payment details between customer, merchant, and processor

What it does

Handles authorisation, processing, settlement, compliance, fraud checks, and reporting

Supplies and manages the account where approved transactions are deposited

Encrypts and tokenises payment data; routes details to the processor

User interaction

Merchant-facing platform with reporting dashboards, APIs, and support tools

Largely back-office, with limited merchant interaction after setup

Customer-facing during checkout; merchant-facing for configuration

Integration complexity

Usually a single integration covers multiple services

Requires separate setup alongside gateway and processor

Needs to be integrated with both merchant site/app and processor

Settlement of funds

Transfers funds directly into merchant account after processing

Releases funds from the merchant account to the business bank account

Does not handle money movement

Best for

Businesses wanting a simple, consolidated solution with global scalability

Larger merchants with tailored, high-volume needs

Any business that needs to securely accept payments online or in-store

 

The advantage of using a PSP

A payment service provider combines the essential functions of both a merchant account provider and a payment gateway into one platform. Instead of setting up each piece separately, businesses can handle authorisation, processing, settlement, and compliance through a single partner.

This all-in-one model simplifies integration, reduces administrative overhead, and helps businesses scale faster across markets. In practice, a PSP gives you the secure transaction capture of a gateway, the fund-holding capability of a merchant account, and the processing power to move money between banks—all without the need for multiple contracts or complex setups.

Choosing the right payment service provider

Factors to consider

  • Business size and industry fit. Some PSPs are tailored for startups and SMEs, while others specialise in high-volume enterprise needs. Industry also matters: a marketplace may require complex split settlements, while businesses in sectors like hospitality or gaming may prioritise tokenisation and enhanced fraud controls.
  • Supported payment methods and channels. The right PSP should match how your customers want to pay—covering cards, digital wallets, mobile banking, and local payment methods. Also, look for support across channels, including online, in-app, and in-person transactions, with options like one-click, split, or deferred payments.
  • Multi-currency and cross-border support. If you sell internationally, multi-currency support and competitive currency conversion are essential. PSPs often offer better rates and simpler workflows than traditional banks.
  • Ease of integration. APIs, plugins, and orchestration tools should be flexible enough to fit your tech stack. Ideally, one integration scales across regions and methods to reduce development overhead.
  • Security and compliance. Check for PCI DSS certification, tokenisation, GDPR/PSD2 compliance, and strong fraud prevention. The goal is to protect both your business and your customers without creating unnecessary friction.
  • Cost transparency. Understand setup, transaction, and recurring fees. Transparent pricing is critical for managing margins, especially in high-volume or cross-border businesses.
  • Reporting and analytics. Robust dashboards and data feeds help you track authorisation rates, chargebacks, and customer trends. The right insights can directly improve conversion and revenue.
  • Scalability. A good PSP scales with you—handling higher volumes, new geographies, or additional payment methods without delays. Watch out for providers that take weeks to approve higher transaction limits, as this can directly impact sales and customer experience.
  • Support and reliability. Look for PSPs with 24/7 support, high uptime, and global coverage to keep transactions running smoothly.

Why Antom is the best for global growth

With support for hundreds of payment methods and direct acquiring in multiple regions, Antom offers a broad range of services that help merchants accept payments faster and with fewer failed transactions.

Future-proofing your payments with Antom

One integration, multiple methods

Integrating with a PSP like Antom means you can support credit or debit card, e-wallets, and local payment methods without separate technical projects.

Modular, scalable, and secure

You can add new payment methods or markets without replacing your existing setup, while still meeting compliance requirements and securing payment details.

API and SDK support for fast implementation

Whether you need a full API integration or a quick SDK deployment, PSPs like Antom provide the tools to launch payment processing quickly and reliably.