Permata

Permata Bank is one of Indonesia's leading commercial banks and is listed on the Indonesia Stock Exchange. The bank ranks among the country's top financial institutions by asset size. As of the end of 2024, Permata Bank reported a Capital Adequacy Ratio (CAR) of 35% and a Common Equity Tier 1 (CET-1) ratio of 26%, placing it within the highest BUKU IV category for capital strength. As of 31 December 2024, the bank's nationwide network spanned 54 cities, serving more than 6.5 million customers through 205 branches and over 800 ATMs.

Permata Bank offers a comprehensive portfolio of financial products and services, including current accounts, savings accounts, fixed deposits, mutual funds, bonds, personal loans, credit cards, and mortgage loans. At the same time, the bank is accelerating the digitalisation of Indonesia's local payment ecosystem through platforms such as Permata Net and Permata API to support internet banking, Permata QR merchants, QR Pay, and other digital payment services.

As Southeast Asia's largest digital economy, Indonesia is home to the world's third-largest youth population and approximately 180 million active social media users. Against this backdrop, Permata Bank remains committed to leverage on the power of digital technology to drive product innovation and enhance customer experience. Through robust system capabilities and internationally aligned service standards, the bank continues to deliver high-quality financial services to its customers.

In recognition of its performance and innovation, Permata Bank received multiple industry accolades in 2024, including the Outstanding Digital Innovation with predicate: Very Good award at the Indonesia Best Digital Innovation Awards 2024 held by SWA Magazine, The 2024 U.S. Dollar Clearing Elite Quality Recognition Award for Outstanding Achievement of Best-in-Class MT202 STP Rate 100.00% held by J.P Morgan Recognizes 2024, and the title of The Best Bank in Cash Deposits Realization to the Representative Office of Bank Indonesia in East Java Province.

By building an integrated service network across both physical and digital channels, expanding its retail banking capabilities, and continuously advancing its technology infrastructure, Permata Bank has established a strong competitive edge within Indonesia's local payments landscape.

Properties

The following table lists the product properties supported by Permata:

User experience

Note: The following payment flows on different terminals are for reference only. For supported merchants' terminal types, consult Antom Technical Support.

The following screenshots show the journey of paying with Permata through app.

1. The buyer selects Permata to pay.

2. The buyer is redirected to the payment code page and copies the payment code.

3. The buyer opens the Permata app manually.

4. The buyer selects Pay Bills.

5. The buyer chooses the virtual account.

6. The buyer pastes the payment code.

7. The buyer confirms the payment recipient information.

8. The buyer chooses the payment account.

9. The buyer confirms the payment.

10. The buyer enters the PIN.

11. The bank page displays the payment result.

12. The buyer manually switches back to the merchant's result page.

FAQ

1. Why do Indonesian users prefer Permata?

Permata is popular among Indonesian users mainly because of its locally tailored financial services and highly practical rewards ecosystem, both of which align closely with everyday spending and banking needs. One key attraction is the Permata Poin rewards programme, where transaction points have a straightforward redemption value (1 point = IDR 1), eliminating complicated conversion mechanisms and making rewards easy to understand and use. The bank also regularly runs promotional campaigns to further enhance rewards benefits. In addition, as one of Indonesia's leading local banks, Permata offers comprehensive payment, transfer, and bill payment services across both online and offline channels. Its services are designed around local user habits, while its extensive physical and digital network enables customers to manage their daily financial and payment needs seamlessly in one place.

2. What are Permata Bank's key products and highlights?

• Permata Ultimate Card – Designed for customers seeking a premium lifestyle experience, offering attractive exchange rates and exclusive privileges.

• Permata Duo Optimal – Helps customers maximise savings returns and transaction rewards.

• Permata ME Saver – Enables overseas spending and multi-currency exchange through the Permata Global Card with no currency conversion fees.

• Permata KTA – Provides unsecured personal loans to support customers' financing needs and personal aspirations.

3. What are the benefits of Permata for merchants?

Merchants using Permata, particularly through Antom, can benefit from multiple areas, including customer reach, operational efficiency, risk management, and cost optimisation. Digital payments help reduce cash handling, lowering the risks and costs associated with theft, manual reconciliation, and operational errors. In addition, the combined risk management capabilities of Permata and Antom enable real-time monitoring and interception of suspicious transactions, helping reduce fraud and chargeback risks.

Antom also provides unified settlement and reconciliation services, improving transparency, reducing the complexity of managing multiple payment channels, and enhancing cash flow efficiency.

4. Which core consumer segments can merchants reach through Permata payments?

Permata primarily covers three high-value consumer segments: (1) Middle-class consumers aged 25–45 (approximately 60% of users), who are highly receptive to digital payments and consumer financing; (2) Cross-border spending and wealth management users, who rely on Permata ME's multi-currency exchange and international transfer capabilities; (3) Rewards-driven consumers, who actively use Permata Poin for redemptions and other benefits, demonstrating strong customer loyalty.